The Horizen community is important to us, which means your safety is important to us! We are glad you chose to join the many ZEN HODLers around the world. These guidelines will help you to keep your ZEN safe from scammers.
The best way to ensure you are safely accessing our software, helpdesk, and communities are to get them from our official website. Our website contains all of the links and information you need.
Follow the best practices below to keep your ZEN safe from scammers:
- Only download software from Horizen’s official website (https://horizen.global) or official GitHub (https://github.com/ZencashOfficial). Horizen will never provide download links via direct messages.
- Our blog, social media, and other accounts only direct you to our website or GitHub accounts
- When visiting Horizen GitHub, always check the URL and the status of the account. It should show “Verified”
- Horizen never asks for crypto or any other type of funds. Do not send funds to anyone claiming to be from Horizen.
- Horizen never asks for private keys. Do not share your private keys with anyone.
- Always practice safe crypto. If your private keys are not safe and secure, neither are your crypto assets.
- Horizen never asks you to install any type of software for us to help you by remote access.
- Assistance via remote access may be given by our team in extreme and rare cases, and it’s only granted via Horizen helpdesk and with the presence of 2 senior team members. Our 24/7 helpdesk and Wiki were designed with the primary focus to reduce the need for remote support.
- Obtain help through our official help desk portal (https://support.horizen.global/).
- Horizen Helpdesk is the most secure way to receive assistance.
- Names can look legitimate, but the age of accounts or the users/followers can not be imitated easily. Check profiles and pay close attention to the username if you are being contacted on social media.
Horizen official social media accounts
- Twitter – @horizenglobal
- Facebook – @horizenglobal
- Instagram – @horizenglobal
- Reddit – r/horizen
- YouTube – @Horizen
Commonly Used Scams
Please keep reading if you are interested in learning more about some methods scammers commonly use.
Scammers usually create a false social media account and impersonate an official account of Horizen. This is called Phishing.
Tagging you, that you are a winner of X amount of ZEN or USD.
After you get in touch with them, they ask you for your seed or private key “to send you the prize”
Sending you a private message asking you to send over funds in exchange for something bigger
Another common scam is to inject malware on the installer files of our products (i.e. keylogger), create a fake GitHub repo to distribute malicious software. They then impersonate a team member or Horizen social media account and begin contacting community members via DM claiming that there’s a new software update.
It’s very important to follow the rules in the guidelines and check the authenticity of the website you are visiting and never send funds or private keys to anyone claiming to be from the Horizen team.
As always, contact a team member on Discord or email email@example.com if you see something suspicious.